ERR Error: Voltage is not detected and/or is in excess of approved voltage range.
- Check to ensure that the stepper is connected to the external power source and that the proper voltage necessary to power the stepper is available.
- Next, check to ensure that all cables coming from the console and into the frame are securely connected.
- After confirming the stepper's connection and voltage from the power supply, completely power off and unplug your stepper. Wait 10 minutes before plugging in and powering on your stepper.
- If the ERR error code is still showing after the stepper has been restarted, please submit a ticket here or contact the Spirit Service Department by phone at 800-258-8511 for assistance.
If after troubleshooting you are still unable to resolve your machine's error, please contact the Spirit Service Department and be prepared to provide the following information:
- Your name
- Dealer location
- Date of purchase
- Machine serial number
You can contact the Spirit Service Department by submitting a ticket here or by calling 800-258-8511 for assistance.Service agents are available Monday-Friday from 8:00am - 7:00pm CST.
Just as your stepper operates to keep you fit and healthy, your stepper also requires regular care to guarantee that it maintains its functionality. Ensure that your stepper is cleaned and adjusted regularly to avoid service downtime.
Learn more about stepper maintenance best practices by visiting the articles below: