| Problem | Analysis/Cause | Solution |
| Code ER07: The machine does not operate. |
Safety switch connector is disconnected or damaged. |
1. Check the safety switch connector and ensure that it is securely placed. 2. Replace the safety switch. Submit a ticket to the Spirit Service Department here. |
| Code ER11: After pressing start, the program countdown is normal but the machine doesn’t work. | Communication wire failure or lower control board failure. |
1. Check if the communication wire is disconnected or damaged. The communication wire may need to be replaced. 2. The lower control board may need to be replaced. Submit a ticket to the Spirit Service Department here. |
| Code ER12: After pressing start, the program countdown is normal, but the machine doesn’t work. The machine cannot be stopped except when the emergency switch is removed. | Communication wire failure or lower control board failure. |
1. Check if the communication wire is damaged or disconnected. The communication wire may need to be replaced. 2. The lower control board may need to be replaced. Submit a ticket to the Spirit Service Department here. |
| Code ER22: After pressing start, the speed is out of control. |
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Check alternator wire and/or resistor wire for disconnection or damage. The alternator and/or resistor may need to be replaced. Submit a ticket to the Spirit Service Department here. |
| After pressing the start button, the machine operates but the speed and distance on the console reads '0.' There is no change after 10-30 seconds of use. | The magnetic safety switch is positioned incorrectly or damaged. | Check to ensure that the position of the magnetic safety switch is correct and securely connected. The magnetic safety switch may need to be replaced. Submit a ticket to the Spirit Service Department here. |
| The machine starts normally but the speed adjustments buttons do not register any changes. | Motor signal feedback wire is positioned incorrectly or damaged. |
Submit a ticket to the Spirit Service Department here. |
| Button failure. | Console or handrail button failure. |
The console membrane key or handrail button has failed and may need to be replaced. Submit a ticket to the Spirit Service Department here. |
| No power (console does not respond and no beep sounds after power is applied). |
Power adapter, console, or console wires have malfunctioned. |
1. Check to ensure that all wires are securely connected coming to/from the console. 2. Check whether the control line is pinched or otherwise defective. 3. The console, control line, or lower control board may need to be replaced. Submit a ticket to the Spirit Service Department here. |
| After pressing start, the program countdown is normal but the machine does not run and the console does not display the fault code. | The power supply to the power failure brake is insufficient or the power failure brake is damaged. |
1. Check if the power failure brake connection cable is secure. 2. The power failure brake may need to be replaced. Submit a ticket to the Spirit Service Department here. |
| Incorrect pedal position when stopping. | Defective stopper or loose wire. | Re-plug or replace the stopper. Submit a ticket to the Spirit Service Department here. |
| Abnormal sound. |
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Learn more about climber/stepper noise here. |
| Pulse reading does not display when holding handpulse sensors. |
Heartbeat seat cable is disconnected or damaged. |
Check and replace the heartbeat cable. Submit a ticket to the Spirit Service Department here. |