C-Series Bikes Service Checklist Diagnosis Guide

• Check to ensure that the bike is receiving proper power (if applicable). Learn about bike power requirements here.
• Check to ensure that the wires connecting the console to the bike frame are securing connected (if applicable).
• The console may be broken/damaged. Submit a ticket to the Spirit Service Department here.

• Ensure that both hands are securely holding the hand pulse sensors for at least 10 seconds. Both hands must be holding the sensors for a pulse reading to display.
• Ensure that the hand pulse wire and console wire are securely connected.
• The hand pulse wires/board may be broken or damaged. Submit a ticket to the Spirit Service Department here.

• Check to ensure that your wireless heart rate monitor is oriented correctly. Try applying a small amount of moisture to the sensors to improve the quality of the contact against your skin.
• Ensure that your wireless heart rate monitor is within 3' of the bike console and that there are no other chest straps within range of the console.
• If problems persist, it is possible that the battery signal is low. Replace the battery of your heart rate monitor.

• Hardware was likely not sufficiently tightened during assembly. Check all bolts to ensure they are as tightened as possible. It may be necessary to use a larger wrench than the wrench originally provided. Learn more about bike noise here.
• The crank arms nuts need to be retightened.
• If after confirming that all nuts and bolts are sufficiently tightened, it is possible that the bike needs to be leveled. Learn more about how to level your bike here.

Hardware was likely not sufficiently tightened during assembly. Check all bolts to ensure they are as tightened as possible. It may be necessary to use a larger wrench than the wrench originally provided. Learn more about bike noise here.

The control board or the brake resistance voltage wire is likely damaged and/or broken. Submit a ticket to the Spirit Service Department here.