- Power off and unplug the treadmill. Check to ensure that all incline cables are securely connected to the console.
- Check to ensure that all incline cables are securely connected to the incline adjustment switch cable.
- Check all wires and cables for any signs of damage. If any wire or connection appears damaged in any way, discontinue use and contact Spirit Customer Service.
- If the treadmill incline does not adjust after checking these components and restarting the treadmill, please submit a ticket here or contact the Spirit Service Department by phone at 800-258-8511 for assistance.
If after troubleshooting you are still unable to resolve your machine's error, please contact the Spirit Service Department and be prepared to provide the following information:
- Your name
- Dealer location
- Date of purchase
- Machine serial number
You can contact the Spirit Service Department by submitting a ticket here or by calling 800-258-8511 for assistance.Service agents are available Monday-Friday from 8:00am - 7:00pm CST.
Just as your treadmill operates to keep you fit and healthy, your treadmill also requires regular care to guarantee that it maintains its functionality. Ensure that your treadmill is cleaned, lubricated, and adjusted regularly to avoid service downtime.
Learn more about treadmill maintenance best practices by visiting the articles below: