- If utilizing a wireless heart rate monitor, ensure that the monitor is within 3' of the treadmill console. Please note: If there are other wireless heart rate monitors within range of the treadmill, the pulse reading could be interrupted.
- Check the surrounding area for other potential magnetic field disturbances that could interrupt the pulse reading (TVs, microwaves, pet perimeter fences, etc). If you discover a potential appliance impacting the pulse reading, change the position or direction of the treadmill.
- If after troubleshooting you are still unable to resolve the error, the treadmill's receiver may need to be replaced. Please submit a ticket here or contact the Spirit Service Department by phone at 800-258-8511 for assistance.
If after troubleshooting you are still unable to resolve your machine's error, please contact the Spirit Service Department and be prepared to provide the following information:
- Your name
- Dealer location
- Date of purchase
- Machine serial number
You can contact the Spirit Service Department by submitting a ticket here or by calling 800-258-8511 for assistance.Service agents are available Monday-Friday from 8:00am - 7:00pm CST.
Just as your treadmill operates to keep you fit and healthy, your treadmill also requires regular care to guarantee that it maintains its functionality. Ensure that your treadmill is cleaned, lubricated, and adjusted regularly to avoid service downtime.
Learn more about treadmill maintenance best practices by visiting the articles below: