If your treadmill operates at a different incline than what is indicated on the console, your treadmill needs to be calibrated. See our article, "How to Calibrate Your Treadmill" or review your Owner's Manual for instructions.
If after calibrating your treadmill the issue has not been resolved, please contact the Spirit Service Department for assistance.
Before contacting the Spirit Service Department, be prepared to provide the following information:
- Your name
- Dealer location
- Date of purchase
- Machine serial number
You can contact the Spirit Service Department by submitting a ticket here or by calling 800-258-8511 for assistance.Service agents are available Monday-Friday from 8:00am - 7:00pm CST.
Just as your treadmill operates to keep you fit and healthy, your treadmill also requires regular care to guarantee that it maintains its functionality. Ensure that your treadmill is cleaned, lubricated, and adjusted regularly to avoid service downtime.
Learn more about treadmill maintenance best practices by visiting the articles below: