If your treadmill operates without the Safety Key inserted or if it continues to operate after the Safety Key has been removed, immediately stop use of the treadmill and contact the Spirit Customer Service Department for a replacement Safety Key or console.
A treadmill that operates without the Safety Key inserted or after it has been removed can become hazardous to users. The Safety Key is needed in times of emergency to stop the treadmill suddenly, or to stop unauthorized users from using the treadmill.
Before contacting the Spirit Service Department, be prepared to provide the following information:
- Your name
- Dealer location
- Date of purchase
- Machine serial number
You can contact the Spirit Service Department by submitting a ticket here or by calling 800-258-8511 for assistance.Service agents are available Monday-Friday from 8:00am - 7:00pm CST.
Just as your treadmill operates to keep you fit and healthy, your treadmill also requires regular care to guarantee that it maintains its functionality. Ensure that your treadmill is cleaned, lubricated, and adjusted regularly to avoid service downtime.
Learn more about treadmill maintenance best practices by visiting the articles below: