Shipping Options and Special Handling

For your convenience, you have the opportunity to review all available shipment options during the checkout process. Basic delivery is included in the cost of your machine. Threshold and White Glove delivery are available at an additional cost.

All shipments require a customer signature upon delivery. The shipping company will call before attempting to deliver your machine. A total of three (3) attempts will be made to contact you. After three (3) attempts have been made without successful delivery, the shipping company will make arrangements to return your machine to our warehouse. Return shipping and a 20% restocking fee may apply. Learn more about our return policy here.

Curbside Delivery (Free)

Curbside delivery is the free delivery option included with your purchase. The freight company will remove your equipment from the truck and place it on your property. You will need to bring the equipment into your home so it’s a good idea to have someone available to help you carry it in.

Threshold Delivery ($49)

A delivery professional will deliver and place your equipment inside the first enclosure of your home (i.e., garage or front door). Delivery does not include stairs or steps, as one driver can’t lift the equipment by hand. Call 870-935-1107 to add this shipping option to your order.

White Glove Delivery ($299)

Two (2) delivery professionals will deliver your equipment at an appointed time. Expected arrival after purchase is 2-4 weeks. Delivery includes the following:

• An appointment with a 4 hour window (exact delivery time will be confirmed 30 minutes prior to arrival)
• Delivery to the room of choice
• Unpacking
• Assembly
• Debris removal (includes 2 flights of stairs)

If you have any questions regarding your white glove delivery, please contact ABF Freight Customer Support Department at 800-753-2079.