Troubleshooting Zwift Connectivity Issues
Issue(s):
- Zwift is not finding my machine/accessory
- Zwift won't connect to my machine/accessory
Resolution:
- Check the serial number on your machine and confirm Zwift compatibility. Need assistance? See our article: "Locating Your Machine's Serial Number."
- Ensure your machine/accessory is plugged in and powered on.
- Ensure your mobile device is turned on and that Bluetooth is enabled.
- Ensure your mobile device is within 20 feet of the machine/accessory.
- Ensure you have the latest version of Zwift installed on your mobile device. You can do this by visiting the app store on your device and viewing the most current version of the app available.
Issue(s):
- Zwift is not sending workout information to other fitness app(s)
- Zwift does not register my workout information
Resolution:
- Check the serial number on your machine and confirm Zwift compatibility. Need assistance? See our article: "Locating Your Machine's Serial Number."
- Ensure your machine/accessory and the app are properly paired. Need assistance? See our articles: "Using Zwift with Compatible Spirit Machines" or "Using Zwift with Standard Spirit Machines."
- Ensure your device is within 20 feet of the machine.
- Ensure you have the latest version of the fitness app installed on your device. You can do this by visiting the app store on your device and viewing the most current version of the app available.
Issue(s):
- Zwift will not load
- Zwift will not download
Resolution:
- Check your internet connection to ensure it is working, and that you have a strong signal.
- Check Zwift's list of supported third-party devices to ensure that your device is listed.
- Contact Zwift Customer Support to report an issue when loading the app or downloading the app. Click here to visit the Zwift running support page.
All other troubleshooting:
For issues with Zwift functionality, contact Zwift Customer Support. Visit the Zwift Support website and click "CONTACT US."